Billing
Payment Issues and Recovery
What Dynamoi does when a plan payment or a daily campaign funding charge fails, what each Billing page warning means, and how to get campaigns running again.
When a payment fails, the Dynamoi Billing page shows one warning at the top with the fix, and the button at the top right changes to that fix. Most problems are solved by updating the payment method. Open Billing in the Account section of the sidebar to see the current state.
A daily campaign charge was declined
A declined daily charge does not stop ads straight away. The Billing page shows Declined with the date Dynamoi will try the payment again and the date the ads will pause unless a payment succeeds.
Select Update Payment Method and save a working payment method. If the retry or the new payment method pays before the pause date, the campaign keeps running.
A campaign paused because a day was not funded
If the charge still fails, the campaign pauses when its funded time ends. The warning says which campaigns paused and why:
- Payment declined: your bank declined the payment. Update the payment method.
- Needs verification: your bank asked you to confirm the payment. Update or confirm the payment method.
- Not funded: the next day was not funded. Resume the campaign when you are ready; resuming shows the funding charge before you confirm.
A successful automatic retry can restart a campaign that paused for a declined payment. If a campaign is still paused after you fix the payment method, resume it from All Campaigns; see Pausing and resuming campaigns.
Confirm your campaign payment
Confirm your campaign payment means your bank needs you to approve a payment before it can go through. Select Update Payment Method to confirm or replace the payment method.
Payment confirming
Payment confirming means a payment has started and is waiting for the bank. Some payment methods take time to clear. Don't pay again: the campaign is funded when the payment is confirmed.
Plan payment failed
Plan payment failed means the monthly Starter or Plus payment did not go through. Campaigns are paused until the plan is paid. If an invoice is due, select Pay Invoice; otherwise select Update Payment Method.
Plan ended
Plan ended means the plan was canceled or ran out. Campaigns are paused until you choose a plan again with Choose a Plan.
Billing on hold
Billing on hold means the account needs a review by the Dynamoi team. Campaigns are paused, and a new payment method does not clear the hold. Contact support@dynamoi.com to resolve it.
Refunds, disputes, and returned payments
Refunds are handled by support. Contact support@dynamoi.com. A refunded payment, a payment disputed with your bank, or a payment returned by your bank appears in Activity as Refund, Disputed payment, or Returned payment.