Campaign Management

Troubleshooting Campaign Statuses

Troubleshoot stuck Dynamoi campaign statuses, platform connections, billing pauses, deployment issues, and support context.

Last updated Jun 1, 2026 8 sections

Use this page when a campaign is not moving forward through setup, or when you see an Issue badge in Campaign Management.

Campaign Management showing active, paused, and learning campaigns with budget, location, and network details

Quick checks

Confirm the required platform connection in Platform Connections
Confirm managed advertising is active for the artist in Billing Management

Statuses

`Awaiting SmartLink`

The campaign is waiting for a Smart Link to be created or validated.

What to check:

Spotify is connected in Platform Connections
The Spotify URL used during campaign creation is correct

`Content Validation`

The campaign is in an internal review step. We confirm everything needed for deployment is ready.

What to do:

Wait
If the campaign is stuck, contact support

`Deploying`

The campaign is being created on the ad platform.

What to check:

The relevant platform connection is active in Platform Connections

`Subscription Paused`

The campaign was paused because of a billing issue. Go to Billing and select Resolve or Manage Billing to recover the failed payment. Billing recovery resumes eligible Subscription Paused campaigns automatically; campaigns paused by a campaign-credit top-up flow may also resume automatically after that top-up succeeds.

`Issue`

An issue occurred on the platform or during deployment. Contact support with your campaign ID.

Status details

Hover a status badge to see additional details like Platform status and (for Google) Serving status. These values are useful when sharing diagnostics with support.